When will my order ship?

Orders typically ship within 1–3 business days. You’ll receive a tracking link once shipped.

How long is delivery?

Most domestic orders arrive in 3–7 business days after shipping.

Can I change or cancel my order?

Contact us ASAP. If it hasn’t shipped, we’ll do our best to update or cancel.

What is your return policy?

Most new, unopened items can be returned within 30 days. Opened drinkware, electronics, or personal-care items may be ineligible unless defective.

What if my item is damaged or incorrect?

Email photos and your order number to hello@168groupusa.com within 7 days so we can help.

Do you ship internationally?

Currently we focus on domestic shipping within the U.S. Please check back for updates.

Where can I learn more about 168 Group?

Visit our main site: https://www.168groupusa.com/about.

How do I contact support?

Email hello@168groupusa.com and we’ll respond promptly.